LOST/MISSING PACKAGES
GemBeaute is not liable if the incorrect address is provided during checkout. Please ensure billing and shipping details are correct.
If the error is from our side, we will replace your order at no cost.

CUSTOMS
We are not responsible for customs fees once items have shipped.

SHIPPING TIME (Estimated):
United States — 7–14 business days
Canada — 8–14 business days

Does not include our 2–5 day processing time.
Excludes customs delays

TRACKING INFORMATION
You will receive an email with a tracking number once your order ships. 

If tracking shows “No information available”:
Some carriers take 2–5 business days to update their systems. If no update appears after 5 business days, please contact us.

MULTIPLE PACKAGES
For logistical reasons, items in the same order may ship separately.

For any questions, please contact our support team.